Our Shipping And Returns Policy

Terms and Conditions

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LIVE ARRIVAL GUARANTEE

Isopods Online (The seller) guarantee live arrival on all livestock shipped on a Next Day Service which excludes any order shipped by 1st class. The live arrival guarantee is void if no one is present to receive and sign for the package on the arranged day resulting in a delay in transit. The Guarantee is also void if the package is delayed due to any reason caused by the customer like supplying the wrong address or not making reasonable efforts to receive the package. Any delays in transit caused by the couriers will not affect the live arrival guarantee. However if parcel, package or deliverable item is not received, damaged or not delivered to an acceptable standard please contact us immediately, with colour photographic images of location items were placed (or thrown) or damage to exterior packaging which is deemed as excessive or destroyed.

We must be notified of any DOAs (Dead on arrival) within 12 hours to claim a refund, after this period all claims are null and void.

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On the unlikely event of any DOAs we will either replace it or refund of the same value, whichever is preferred by the buyer. We will require a full colour photograph/video to back up your claim or the animals returned to us for inspection. We may require the animals be returned even if a full colour photograph/video is supplied. 

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GENERAL TERMS AND CONDITIONS REGARDING LIVESTOCK

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1. We do not offer or guarantee specific sexes unless specified unless mutually agreed at the time of order. 

2. The photos on product pages are examples of specimens and may not be the exact specimen you will receive.

3. Prices for single or multiple specimens stated in the product description.

4. We reserve the right to refuse any order at our discretion.

5. We reserve the right to change prices without prior notice.

6. We reserve the right to postpone shipping when we feel it is either too hot or cold to ship livestock.

7. Payment is in advance unless by prior arrangement.​

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TERMS AND CONDITIONS REGARDING THIS SITE

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1. We reserve the right to refuse any order at our discretion and without reason.

2. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our written consent.

3. By placing an order with IsopodsOnline you acknowledge and accept the terms and the conditions stated here which can be amended at our discretion at any time.

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​SHIPPING

Livestock is sent on a Monday to Guarantee swift delivery. Please make sure someone is there to receive the order.

All orders are usually dispatched the same day we receive them unless requested otherwise or a lengthy weekend wait may occur.

You will get a confirmation of Dispatch by e-mail the day the order is sent.

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PRIVACY

We will not sell or otherwise distribute your details to any third party without your permission.

All transactions go through third party payment processors and at no point do we see, process or store your credit or debit card details. Please see their websites for more details